Beautiful!!
Peg
12/6/2017
I've had my new refrigerator for 6 months now. It is awesome! Spacious and sleek!
Absolutely a beautiful feature in my kitchen.
The only negative is that it has a high pitched hum that is a bit annoying. Nothing we can do about it though.
Yes, I recommend this product
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TOTAL waste of money
Carolwillneveragainbuythisfridge
10/1/2017
LOOKS great but has SO many problems. I spent the extra money on this expensive refrigerator thinking it's a Kitchenaid it must be excellent quality. Boy was I wrong! Bought this at end of March. Thought it was perfect. But then I started to use my new expensive fridge and discovered ... the ice machine takes forever to make the tiniest of cubes that melt so quick they are useless. Don't try to get more because it's EMPTY. The self closing freezer drawer does not work from day one. The filter needed to be replaced after approx 4 months. The cost is $50.00 AND GUESS WHAT? It will STOP making ice completely until you replace it. You have to open both doors to pull out any of the drawers. So much for trying to be energy efficient & open only one door to get something besides inconvenient. There is no room for tall items unless you push back the slide-away shelf which reduces your shelf space drastically. If you have slide-away shelf extended it's not a completely flat surface so items will tip.
This is my CURRENT situation.
Beginning of September the Fridge started making noise from back panel, everything seemed warm & food started to spoil. Put in a thermometer & see it's reading 58 degrees. So now throw everything away in the fridge & call for service. Takes 1 week to get certified repair person to come look at it & sees solid ice frozen up in back. Apparently fan on compressor stopped working. He states he plans to use a turkey baster with warm water to defrost ice chunk it the back of fridge. He orders parts & leaves. The parts came yesterday. With no call from Kitchenaid or repair company to reschedule, I go to website schedule appt for them to come back & fix - it's ANOTHER WEEK. Can't wait to see what happens next.
Reading other reviews & seeing the same problem I can't help to think this isn't over & I've made a terrible mistake buying this refrigerator. Will never suggest this fridge. Should have bought the samsung.
No, I do not recommend this product
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Not worth the price
Disappointed Customer
9/27/2017
We bought this refrigerator in February and not six month later the ice maker needed to be replaced. NOW the refrigerator isn't getting cold enough to make ice. Our food is chilled but not cold. This is the second time I have called to get this EXPENSIVE refrigerator repaired. We thought to treat ourselves to a nice updated appliance and it has been a horrible experience. I would not recommend spending the extra money on this model. Pretty to look at but it's just not reliable. If you are considering a Kitchen Aid product get a cheaper model and spend the extra money on a extended warranty (you'll need it). My old refrigerator was with a competitors brand and we are considering selling this one and cutting our loss.
No, I do not recommend this product
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Compressor problem - 4 months old
Shad
9/26/2017
I bought this refrigerator in May and only four months later ran into the same compressor issue others have hit. I only wish I knew about it before we made the purchase. The service department we used has been great, but the part is on back-order from kitchenaid. I called customer support directly and it was frankly one of the worst experiences, being passed to parts and back to customer support before getting hung up on. The only information I found was that the parts won't be available for AT LEAST ANOTHER MONTH!!
Buyer beware. It's a great refrigerator....when it works. don't expect any help from kitchenaid when it breaks.
No, I do not recommend this product
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Awesome
The Biker
9/26/2017
Very quiet
Easy to find everything...counter depth with refrigerator on top makes it much easier to find everything. I thought we might have a problem with needing to open both doors, but it isn't an issue. Only need to open both doors to open drawers.
Yes, I recommend this product
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Would give it a zero but it's not an option
CPREYL
9/25/2017
I bought this fridge and after 5 months it's not working. Kitchenaid will not replace it, even though parts are on back order. Many people are having same exact problem, and it keeps happening even after they replace the parts. This fridge needs to be recalled, but they keep selling it.
No, I do not recommend this product
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Spacious and Smart
Kate
9/25/2017
This refrigerator has the best layout Ive seen, extremely spacious with a place for everything. High quality and greats ascetics.
Yes, I recommend this product
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Great features
Rosebud
9/24/2017
Love the 3 doors. Lots of space.
Yes, I recommend this product
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So far, so good.
Mom of 4
9/22/2017
We recently bought this refrigerator and are very happy with our purchase. Aside from having the crushed ice and easily dispensed water, it is beautiful both inside and out. Also, love that fingerprints don't show.
Yes, I recommend this product
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Great performance
Gmh
9/22/2017
Only been using for a month or so, has been great so far
Yes, I recommend this product
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Great looks, horrible performance
Brian
9/15/2017
Bought the unit 5 months ago. Compressor failure. Two+ weeks without a properly working unit with no sense of urgency to fix by KitchenAid. Ice maker doesn't work and even when it did it produced very little ice - certainly not enough for a family of four. BUT it looks great sitting in my kitchen ; ). Thankfully we have a second fridge in the mother-in-law suite or I'd really be upset. If the unit actually worked and made an acceptable amount of ice, I'd give it 5 stars. Took a gamble with the brand and now I'm paying for it. I'm really missing my 12 year old fridge. Also, it's very buzzy although I assume that's due to the compressor issue.
No, I do not recommend this product
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Refrigerator is great so far we have had it a week.
Mimi
9/15/2017
Love the refrigerator so far. Very spacious. I like the little ice cubes. The freezer compartment seems a flimsy compared to the great refrigerator build. I haven't found anything else I don't like so far.
Yes, I recommend this product
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*** Broken the second month after we bought
MANOJ TURLAPATI
9/15/2017
I bought this a couple of months ago and it is already broken. The refrigerator doesn't work. The defrosting fan broke down. Still in the process of getting it fixed!!! absolutely a bad buy. Owned a Whirlpool before in my older house for 12 years and it never broke.
No, I do not recommend this product
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Beautiful Fridge
homechef092
9/14/2017
This is a beautiful fridge. The exterior dispenser is well thought out in function; it looks like 1 dispenser, but is really 2 (1 for ice, 1 for water. The inside of the fridge is very well lit and laid out, making locating items a breeze. The interior finish is top notch.
Freezer is a bit tough to open, but i would rather have a good seal than not. The smudge free finish is great, if you have ever had stainless appliances you know how difficult it is to keep them looking nice and smudge free.
One gripe would be the small amount of ice produced, but for most it should be more than adequate; on the flip side, the water comes out ice cold, so i haven't used as much ice.
Read some complaints about being noisy and not keeping temperature. Knock on wood, but i haven't experienced either of these problems yet.
Overall 5 stars at this point. Beautiful, well designed addition to the kitchen.
Yes, I recommend this product
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High end style- great function- definitely a better product
Delta boy
9/11/2017
I bought this unit for our new home 61/2 months ago. Flawless ( except the one suction cup) for holding a produce preserver which came deformed and doesn't hold.
The overall style and functionality is great.
Yes, I recommend this product
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Gorgeous
BP
9/11/2017
I purchased the fridge for a new home that is not currently ready for occupancy yet, so I have not yet had the chance to use it. I had been shopping for appliances and not sure what I wanted, but the moment I saw this beauty on display in a store I knew I had to have it. It's is simply gorgeous. I love how the LED lighting accentuates the beautiful platinum interior. The woodgrain touches are simply a work of art. The soft close drawers...genius! If this refrigerator functions as well as it looks, I will be so pleased.
Yes, I recommend this product
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Lemon
Mr
9/10/2017
I purchase this refrigerator and 60 day after broke down, tech shows up after 1 week opens doors and says yes same problem as the others defective model from factory, and they keep making it available knowing it will fail,2 weeks in to it and no refrigerator, if any lawyers are reading this where do I sign for a class A law suit, I counted over 300 complains about this model, just read reviews, kitchen aid claims my model it's a new model and my refrigerator it's the only one with this issue, do they know the reviews are all over,with same issue,if you read this RUN pick up Samsung or other brand and avoid headaches.
No, I do not recommend this product
Love this, need faster ice.
Dave
9/9/2017
Love everything about this except it doesn't produce ice fast enough to keep up with our 5 person household.
Yes, I recommend this product
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Great refrigerator but small freezer
Susan
9/8/2017
The refrigerator portion of this model is very roomy. It maintains its cold temperature and Is set up in a way to maximize space. The trade off is the smaller freezer. Because it is a bottom freezer it is not as easy to reach things. I do not lower the review however because we knew this when we bought it. We have a separate freezer so we were looking more for the bigger refrigerator. We have the print resistant finish which works well yet also blends well with the regular stainless appliances. This refrigerator is also very quiet
Yes, I recommend this product
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Beautiful design and innovative features
Happy Customer
9/4/2017
We just put this in. Would like to add the rest of the line but even though the other appliances are stainless the Black still fit right in. This works great so far.
Yes, I recommend this product
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Black stainless is beautiful!
Di
8/31/2017
Beautiful, roomy, elegant.... great quality.
Yes, I recommend this product
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Didn't make it 4 months before breaking.....
Jessica
8/30/2017
I begged my husband to splurge on this rather expensive refrigerator. My justification - the higher cost of the refrigerator means we are getting a higher quality product (and our broken/nonrepairable 12 year old Kitchen Aid refrigerator was an entry level, low cost model. Less than 3 months later - the new, beautiful appliance in my kitchen has transformed to a paper weight. Welcome to round two of spoiled food in less than 6 months at the hand of KitchenAid. You have to hand it to them though, they had a technician to our house a speedy 6 days later (yep, 6 days without a refrigerator). Here is the kicker, the control board is the problem. That's right, KitchenAid's own certified technician diagnosed the problem as an HV control board problem (part no. W10887783), nearly the exact problem that we experienced with our previous KitchenAid refrigerator. The technician actually stated out load to me when making his diagnosis that this is "a known-enough issue that they [KitchenAid] have an updated part for it to solve the issue." So I purchased [correction: KitchenAid offered for sale] a refrigerator less than 3 months ago from a certified retailer of KitchenAid equipment that was known to have an issue to the extent that KitchenAid itself has developed an updated component for it, but sold me the unit without the updated component!? For those of you considering KitchenAid, the 12-month manufacturer warranty includes the following explicit statement: "KitchenAid or KitchenAid Canada will not pay for "any food loss due to product failure." I consulted the warranties and disclaimers for a number other high-end brands and discovered that several do not include a food loss disclaimer in their warranty. This will absolutely be the last KitchenAid appliance we purchase. I would not recommend buying this appliance and I would be wary to purchase other appliances given that it is unlikely that KitchenAid injects a different level of sophistication into its other products.
No, I do not recommend this product
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I expected more.
Becky
8/30/2017
The freezer is not designed well. The door gets stuck and food gets stuck so that the door is difficult to open, in fact I cut my hand today trying to get a frozen waffle out. I had to use my hair dryer to defrost it before I could remove it. The refrigerator does not have easy compartments in the doors. If you put something in, it is difficult to get out.
No, I do not recommend this product
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Love it!
John B
8/30/2017
I had never owned a counter depth refrigerator before. Being in a condo with a smallish kitchen it makes a big difference! I didn't give up as much cubic footage as I thought i would. The only downside if any, is that the ice maker will not keep up if you have guests over for more than one or two cocktails.
Yes, I recommend this product
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Great Fridge
TC
8/28/2017
This is a great fridge. I had a problem where someone turned on energy saver. This turns off the mullion heater and will cause condensation in more humid climates. This was very frustrating and not explained well. I was very upset. I did manage to figure out the problem, but it is not intuitive. Once I got that squared away, we have been very happy.
Yes, I recommend this product
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Awesome
Fafalala
8/25/2017
We purchased this to replace our old fridge and are so happy we did. The features are phenomenal and for a counter depth we are pleasantly surprised as to how much room there is. Kudos to KitchenAid!
Yes, I recommend this product
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Factory Defect
Steve
8/24/2017
Purchased brand new. Within 2 months fridge stopped working. After 2 visits by factory certified tech he finally realized there was a recall, which required the entire electronic and fan assembly in back of fridge to be replaced. I was without a fridge for two weeks. Entire fridge had to be dismantled in my kitchen repaired and put back together. I feel like I bought a used fridge. Fridge is now making new noises and will have to call in another service call. For one of the more expensive products in the line, this fridge is a dudd!
No, I do not recommend this product
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Great
Dee
8/23/2017
I have had for 2 months. I am well please!
Yes, I recommend this product
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Looks great, ice production needs help
mnmom24
8/20/2017
For the most part we have been really happy with this fridge. It is nice to be able to see everything in the fridge. Storing taller items does get a big challenging. The only problem I have with this fridge is the lack of ice production. I knew it was going to be less than our old fridge, but he bin never seems to get full, even though I have Max Ice on. Not sure if it is our filtering system or just slow ice production. Other than that, I love the look and function of this fridge. Also you can hear the ice trays being filled, which is a little squeaky.
Yes, I recommend this product
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Very Pleased!
M & M
8/18/2017
I bought this refrigerator 5 weeks ago, and I am very pleased. I have one concern, I must make sure the flap that closes the ice dispenser does close. Otherwise, it jams up the ice maker.
Other than that, I really enjoy opening up the refrigerator, and being able to see all that I have. I am more organized, and do not have any food being pushed to the back where I cannot see it. Also, the food I purchase is staying fresher!
Also, I appreciate opening it up and seeing the beautiful interior - the platinum finish, the led lights, the wood accents. I am very blessed to have such a high end appliance!
Yes, I recommend this product
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look great in and out
Edward B
8/16/2017
best fridge ever
Yes, I recommend this product
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The BEST
Katt
8/16/2017
Could not be happier with this refrigerator!! From the LED lighting, simple shelving adjusting, great space use and pull out tray! Our foods are kept fresh and safe and organized.
Yes, I recommend this product
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Love the fridge hate the fingerprints
Carissa
8/16/2017
We bought this fridge about a month ago during a kitchen remodel. While we love the space and the organizational options this fridge has, it is impossible to keep clean. I don't actually think we have the PrintShield finish and if we do it doesn't work. I have wiped this fridge more in the last month than I did my other stainless fridge in a year. I have only been using water and a microfiber cloth to clean it, but am going to have to look for something that will work better. If we can find a way to keep it clean we'll have only good things to say about this fridge. The freezer also leaves something to be desired, but we kind of knew that going in. The freezer drawer is really loud as well.
Yes, I recommend this product
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Sleek and Modern design
Jenn
8/15/2017
The counter depth fridge fits perfectly in my kitchen and really provides a lot of space compared to many other fridges. I also love that the ice cubes are shaped differently. I was really impressed by this small detail... but it makes a difference when comparing with other fridges. The details make it a very high end appliance!
Yes, I recommend this product
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Love my new KitchenAid!
Lee
8/14/2017
I have had my refrigerator for about a month and love everything about it! Still getting used to a bottom freezer (had a side by side) but everything fits nicely. LED lights are nice and vegetables and fruit have stayed fresh longer.
Yes, I recommend this product
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Easy to use
Kathlyn
8/10/2017
We really like the new fridge. It works great. It's easy to find stuff inside it.
Yes, I recommend this product
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Hard to adjust to counter depth
H2
8/9/2017
The change from regular size to counter depth is a challenge. We were used to storing a lot in the refrigerator. Wish it had a split shelf so we could use a pitcher or store wine bottles. If we use in the slide on the middle shelf to accommodate a wine bottle, one-third of the space is lost. Glad we have a small fridge in the garage.
Yes, I recommend this product
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Great refrigerator, love the wood accents inside
Alex
8/9/2017
Great refrigerator, love the counter depth because it gives me so much more room in the kitchen. I also love all the accents and "add-on" stuff inside. This fridge gives you so many adjustments to be able to fit items from the smallest condiments to the largest 1 gallon jugs.
Yes, I recommend this product
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I love it!
Beach Lover
8/7/2017
We chose Kitchen Aid for our new kitchen. It was a wise choice. The French Door refrigerator is not only stylish but functional. I would highly recommend Kitchen Aid over the higher priced brands for as good or better quality and function.
Yes, I recommend this product
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Good features
Tiger
8/7/2017
Bought this about a month ago but am disappointed in freezer doors. Drawer does not come out very far. Would like another shelf in freezer. Also left side of door is heavy with ice in door and can slam shut if you let go!
Other than that I love the size inside ref. Since I had side by side last time.
Yes, I recommend this product
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Beautiful and cold
OP
8/6/2017
It's beautiful quiet cold in spacious very organized. Door compartment remove if you need them . Icemaker is the only weak point it's loud and doesn't make very much ice. Ice cubes are small and nice.
Yes, I recommend this product
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Good looking and big fridge
rugby guy
8/6/2017
So far so good. Limited ice storage, but so far has not been huge problem
Yes, I recommend this product
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Beautiful - and dead after 3 months
Mike
8/5/2017
An incredible looking product, but it quit cooling and freezing after 3 months - in a low-use two-person household. When we called for warranty support, we were told that it would take two weeks for a repair technician to arrive. To recap: premium fridge, 3 months old, 2 weeks for a repair.
No, I do not recommend this product
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OMG this Is amazing!
Jason
8/5/2017
We had this installed in our new home and love the features appearance and price. Kitchenaid quality is wonderful!!
Yes, I recommend this product
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All Smiles With New Fridge!
Kitchen Aid Dolly
8/5/2017
Could not be more pleased with my new refrigerator. It is so worth the long wait to have just the one I wanted. Hope to be able to purchase other appliances to match this style.
Yes, I recommend this product
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Sleek and beautiful
KitchenMama
8/4/2017
What a beautiful fridge! The inside is gorgeous.
Yes, I recommend this product
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Already broken
jim g
8/2/2017
It was installed about a month ago and broke a couple of days later. Service man came and could not fix stated it was a new model and not sure he could get parts. Should have kept my old one.
No, I do not recommend this product
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Customized sleek beauty
NESSA
7/29/2017
We bought this about three months ago and love the sleek design. The finish truly is smudge proof and the shelves and inside are gorgeous. It runs quietly, the ice maker makes small cubes and great crushed ice. The ice bin is easy to pull out. The deep freezer in the bottom is big enough. The only thing i would change is the level of adjustability of the frig shelves.
Yes, I recommend this product
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So roomy!
Judeeblu
7/29/2017
I have only had this refrigerator for two weeks which is the reason for 4 Star rating. I don't feel I have had it long enough to give a detailed review I am still discovering new features. So far I am very pleased and hopefully I will soon acquire a new range to match.
Yes, I recommend this product
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Great features and functionality
gj
7/29/2017
I love my Kitchenaid compact fridge. The reason I didn't give it a five (5) is because I feel it could use better lighting in the freezer area. Other than that? I absolutely love my fridge.
Yes, I recommend this product
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