Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (425) 454-7929 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Product Specifications and Installation Documents

Product specifications and installation instructions are available through most manufacturers’ websites. Arnolds Appliance Inc. will assist you in acquiring these documents. It is the responsibility of the customer or of the customer’s representative or contractors to verify that the product they have selected will fit in its intended location as specified in these documents and that they have the proper power, utilities connections, venting and waist provisions located as specified in these documents. Arnolds Appliance standard installation services provide hookups to existing utilities meeting the specified requirements only and do not provide modifications or replacement of these existing utilities. Arnolds Appliance may be able to perform certain types of modifications for an additional fee while others may require you to hire a specialist.

Site Preparation and Access

Before scheduling installation all cabinets and countertops must be installed and all electrical and plumbing services must be live, meet current codes and be located per product specifications. There must be a clear, solid and safe access of sufficient size for the mobilization of your new appliance to and throughout the home along the intended path to the location of installation. Both interior and exterior steps must be available. We cannot cross ditches or haul product on planks. Arnolds Appliance can remove most interior doors with pin style hinges if needed. The removal of stairway handrails is not included in our standard installation service. Snow and debris must be removed from driveways and walkways. Bushes and trees encroaching on pathways can damage product. You may be asked to sign a waiver against damage if our only access is through tight, narrow areas or encroaching shrubbery where we may not be able to insure against damage.

Ventilation

Before the installation of ventilation equipment all reinforcement and backing material must be in place, all ducting as well as electrical power must be installed, properly sized and located as specified in the manufacturer’s documents. There must be sufficient access to make the required connections. Many local codes now require make up air at specific air volumes. These code requirements vary by location and interpretation is best left up to HVAC specialists. Arnolds Appliance may recommend products with air volumes that have been accepted without make up air by building inspectors in the past however these air volumes may not meet the levels recommended by the manufacturers of the cooking products you may have chosen. Arnolds Appliance accepts no responsibility for the performance of underpowered ventilation or of the acceptance by building inspectors if higher power ventilation is chosen.

Other Trades

Arnolds Appliance can provide delivery and installation at the same time many other trades are working however there must be sufficient and safe access to roll products into and around the home. We cannot gain access over freshly poured concrete, over concrete forms, while flooring is being laid or while spray painting interiors or finishing hardwood floors. Please schedule our deliveries accordingly.

Inspect for Damage

Please inspect your new appliance for visible damage and notify the delivery or installation crew prior to signing any packing slips. If you or your contractors are providing installation check all items for concealed damage PRIOR to installation. DO NOT INSTALL the product if damage is found. Keep all packaging and call your sales representative. Freight companies, distributors and manufacturers will not accept damage claims without the original packaging or if the products have been installed.

Authorized Adult

There must be an adult of at least 18 years of age authorized to make decisions present at the time of delivery or installation.

Rescheduling

If you should need to reschedule your delivery or installation please provide at least 48 hours notice. Your delivery or installation will be rescheduled on a first available basis. If we show up to your jobsite and we cannot complete the delivery or installation due to any of the conditions covered in these Terms and Conditions you will incur an additional trip charge of $150 plus any additional costs incurred such as Ferry Fees or Tolls. You will be rescheduled for our first available opening after your site preparations are complete. Please make sure you are ready for us or that you contact us to reschedule with 48 hours notice.